We would appreciate it if you carefully read this shipping information!

Where do you ship to?

We can send our maps all over the world. We are always working to provide high-quality wall decor to more locations. If you live in an area we currently don’t service, send us a message, at support@camdoorus.com

We do not ship to P.O. Boxes (including APO and FPO). If the address attached to your order contains a P.O. Box, a member of our Customer Care team will reach out to you for an updated address.

What is the estimated processing time?

The time we need to prepare an order for shipping (delivery) is 1-3 business days. We are doing everything possible to send your order ASAP.

Please NOTICE that we prepare and ship orders on BUSINESS days from Monday to Friday which not includes weekends. Saturday and Sunday are not counted as part of shipping days. Also, we want you to know that sending, preparing, and shipping (delivery) are 2 different processes. And each has its term.

What is the shipping cost?

The shipping cost can vary as we offer a wide range of products that differ in size and weight. Additionally, the shipping cost depends on the destination. Please check the shipping cost for your selected items at checkout. If you have any questions, please, contact our customer support.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

Customs, Duties and Taxes

camdoorus.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns

We hope you love every single product we send you!  But sometimes life happens and plans change, we get it.

Do you accept returns?

Yes, we accept returns and exchanges on items that are not personalized, not custom-made, and not on clearance within 30 days after you receive the package. 

How do I return or exchange my order?

Please, contact our managers to return/exchange your order:

• all items must be in new condition and original packaging.
• the customer is responsible for the return shipping costs and any shipping costs for the items that were sent in exchange.
  

Replacement: 

If we made a wrong personalization on your order, we'll happily send you a replacement of the personalized item.

When are the items not to be exchanged?

We do NOT accept returns or exchanges on personalized, custom made or clearance items.

We do NOT replace items that were incorrectly engraved because we got a wrong picture/misspelled text from you.

When is a refund impossible?

Please, notice! We refund the products’ costs, but the shipping costs will be charged from the price of the product in case:

• if the customer wasn't available during the delivery
• if the customer provided not valid phone number and/or email address
• the item was utilized by the post for the same reason, we're not responsible for the costs.
• if the customer refuses the package without any reason, the package will be utilized and we're not responsible for the costs.